PRIVACY POLICY

Solana Bridal

Website Privacy Policy

Solana Bridal LLC (“Solana Bridal,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, interact with us online, or communicate with us (collectively, the “Services”).

By using the Services, you agree to this Policy. If you do not agree, please do not use the Services.

1) Scope & Who This Policy Covers

This Policy applies to personal information we collect:

On our website and any microsites we control,
Through forms, chat, email, text/SMS, and phone,
From purchases, appointments, events, and promotions we operate.

This Policy does not apply to third-party websites, services, or platforms we do not control.

2) Information We Collect

a) Information you provide

Contact details (name, email, phone number, address)
Account and profile information
Order and appointment information
Style preferences, notes, messages, and other content you submit
Payment information processed by our payment processor (we do not store full card numbers)

b) Information collected automatically

Device and usage data (IP address, browser type, pages viewed, time on site, referring/exit pages)
Cookies, pixels, and similar technologies (see Cookies & Tracking below)

c) Information from third parties

Service providers (e.g., payment, analytics, scheduling)
Social media platforms (if you connect or interact with our pages)

3) How We Use Personal Information

We use personal information to:

Provide, maintain, and improve the Services
Process orders, appointments, and customer care requests
Communicate with you (including by email and, if you opt in, SMS/text)
Personalize content and experiences
Detect, prevent, and address fraud/security issues
Comply with legal obligations and enforce our terms

4) Data Sharing

We share personal information with:

Service providers who perform services for us (e.g., hosting, payment processing, analytics, logistics) under contracts that limit their use of your data to those services.
Legal, safety, and compliance recipients when required by law or to protect rights, safety, and property.
Business transfers in connection with a merger, acquisition, or sale of assets, subject to confidentiality.

(a) Customer data is not shared with 3rd parties for promotional or marketing purposes.
(b) Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

We do not “sell” or “share” personal information as those terms are defined under the California Privacy Rights Act (CPRA), including for cross-context behavioral advertising. We also do not process sensitive personal information for purposes other than those permitted by law.

5) Messaging Terms and Conditions (Text/SMS)

By providing your phone number and agreeing to receive texts, you consent to receive text messages from Solana Bridal LLC, from 855-8SO-LANA regarding customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 855-8SO-LANA or info@solanabridal.com. Mobile opt-in information is never shared with third parties.

Additional notes:

Carriers are not liable for delayed or undelivered messages.
If you change or deactivate your phone number, please notify us to help prevent messages to the wrong number.

6) Cookies & Tracking Technologies

We use first- and third-party cookies and similar technologies to:

Operate the site and enable core features,
Measure traffic and performance,
Understand how visitors use the site.

You can control cookies via your browser settings. If you block cookies, some features may not function properly. We currently do not respond to “Do Not Track” signals.

7) Data Retention

We retain personal information for as long as needed to provide the Services, fulfill the purposes described here, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data category and our business needs. SMS consent records are kept as required by law and industry guidelines.

8) Your Privacy Rights

Depending on your location, you may have rights such as:

Access / know what data we hold about you,
Request correction or deletion,
Opt out of certain processing,
Portability (receive a copy in a usable format),
Withdraw consent (e.g., for SMS or email marketing) without affecting prior lawful processing.

California residents (CPRA): You have the right to know, delete, correct, and limit use/disclosure of personal information, and to be free from discrimination for exercising your rights. We do not sell or share personal information (as defined by CPRA). To exercise rights, see Contact Us below.

To opt out of email marketing, use the unsubscribe link in those emails. To opt out of SMS, reply STOP.

9) Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 (or under 16 in certain jurisdictions) without appropriate consent. If you believe a child has provided us personal information, please contact us so we can delete it.

10) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

11) International Users

If you access the Services from outside the United States, your information may be processed in the U.S. and other countries that may not provide the same level of data protection as your home jurisdiction. Where required, we rely on appropriate safeguards for international transfers.

12) Third-Party Links & Services

Our Services may link to third-party sites or services. We are not responsible for their privacy practices. Review their policies before providing personal information.

13) Changes to This Policy

We may update this Policy from time to time. The “Effective date” above shows when the latest version took effect. Material changes will be posted on this page, and, where required, we will notify you.

13) Contact Us & Exercising Your Rights

Solana Bridal LLC
Email: info@solanabridal.com

When making a request, please specify your name, contact details, the nature of your request, and whether it relates to email, SMS, or other data. For account or order lookups, we may need to verify your identity consistent with applicable law.

Summary of Key Commitments

No promotional/marketing disclosure: We do not share customer data with third parties for their promotional or marketing purposes.
SMS consent never shared: Mobile opt-in and consent are never shared and are excluded from any information sharing described elsewhere in this Policy.
SMS terms: Consent not required to buy; STOP to opt out; HELP for help; message frequency varies; message/data rates may apply.